Spectro Policies

1. Total liability of our laboratory is a limited to the invoiced amount. No liability will be accepted after the sample is Taken back.

2. The result given on Test Report refer only to the tested samples and applicable Parameters. Endorsement of product is neither inferred nor implied.

3. The sample description is not verified in all cases and is given "As Described by customers". Sample not drawn by us and Analysis conducted on "As received basis". unless specified otherwise.

4. Sample will be destroyed after one month unless instructed otherwise.

5. Any complaints about the Test Report should be communicated in writing within 7 days of issue of the Report.

6. The Test Report is not to be reproduced wholly or in parts and cannot be used as an evidence in a court of law and Shall not be used in adverting media without our permission in writing.

7. Test report or calibration certificate shall not be reproduced except in full, without written approval of the laboratory.

As an environmental safety conscious organization, specifically SPECTRO shall commit to the following, Comply with applicable environmental laws & regulations. Set internal requirements to ISO 14001:2004.

Comply with Internationally recognised safety standards along with the appropriate work site security policies.

Systematically integrate safeguards and security into management and work practices at all levels, so that our company activities are accomplished in a safe and secure manner.

Apply practices and control technologies that mimimize pollution to an acceptable level.

As appropriate, take corrective action where past practices have harmed the environment.

Prevent pollution through reuse, recycling and reduction.

Ensure prompt actions are taken to situations endangering employees, customers, the general public and the environment as a result of our activities.

Ensure continuous improvement in our activities to prevent pollution of air, land and water.

As an environmental safety conscious organization, specifically SPECTRO shall commit to the following, Comply with applicable environmental laws & regulations, Set internal requirements to ISO 14001:2004.

Comply with Internationally recognised safety standards along with the appropriate work site security policies.

Systematically integrate safeguards and security into management and work practices at all levels, so that our company activities are accomplished in a safe and secure manner.

Apply practices and control tecnologies that minimize pollution to an acceptable level.

As appropriate, take corrective action where past practices have harmed the environment.

Prevent pollution through reuse, recycling and reduction.

Ensure prompt actions are taken to situations endangering employees, customers, the general public and the environment as a result of our activities.

Ensure continuous improvement in our activities to prevent pollution of air, land and water.

As a Quality conscious organization, International SPECTRO shall operate to achieve maximum customer satisfaction and quality of Service.
These objectives will be implemented and carried out by: Complying to all national/international standards, codes and regulatory requirements Optimising resources and reducing wastage. Development of our facilities and training of personnel. Ensuring cost effective jobs, services and delivering it right first time.
We shall meet our aims by: Understanding and meeting the aspirations of our customers, employers and employees. Working together to meet these requirements. Investing in the latest technology and equipment. Monitoring and measuring our activities. Continually improving our processes and services. Taking individual responsibility for our actions.

By implementing the above policies, we endorse our commitment to carry out our business in the most professional manner.

SPECTRO are committed to Confrom to all the requirements of standard SA80000 & EU regulation 1408/71.

SPECTRO complies with minimum age laws and requirement and does not employ child labour.

SPECTRO provides a safe and healthy working environment at Laboratories, and take adequate steps to prevent accidents and injury to health by minimizing the cause of hazards in the working environment.

SPECTRO ensures that no workers are exposed in situations inside or otside the workplace that are hazardous, unsafe or unhealthy.

SPECTRO compensates its workers with wage and benefits that meet or exceed the legally required minimum wages as applicable.

SPECTRO does not require employees to work more than minimum hours of daily labour as applicable by Local Authorities.

SPECTRO prohibits Smoking/Tobacco, mental or physical harassment and verbal & physical abuse or the threat of any of foregoing.

We believe in satisfying our customers. The Testing services we provide, we believe that is the best customer can get at the price. Our cancellation and refund policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to cancel the Testing. Cancellations will be considered only if the request is made within 72 hours of placing an order or issue of booking ID to the customer whichever is earlier, although substitutions may be permitted. Reason pertaining to the cancellation shall be provided at the time of cancellation of the Job. Refunds will not be provided if cancellation is not done within the stipulated time.

You can cancel an order in easy step: Call us on our support Number 011-40522000 Email us on care@spectro.in
A cancellation acknowledgement will be sent within 4 working days and fees refunded within 15 working days, subject to this Refund Policy. As a customer you are responsible for understanding this refund policy upon purchasing any services at Spectro. However, we realize that exceptional circumstance can take place with regard to the character of the services we provide.

Mode of Refund
For the cancelled orders, the refund amount will be credited back into the same account that was used to make the payment. In case of Cash on Delivery (COD) orders, refund will be done through cheque.

If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 07-10 working days

Delivery / Shipping Policy

Delivery time of report(s) may vary by the nature of testing. It will be given by email after sample registration will be done in our office.

If you still have any questions about the return or cancellation procedure. Please mail us at care@spectro.in and we will be happy to help you!

This website is designed, developed and Maintained by Spectro Analytical Labs Pvt. Ltd. The terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. The information posted on this website can comprise of hypertext links to specific information formed and maintained by private organization. These links are exclusively for your information and accessibility.

You Must Not:

• Republish matter from this website
• Sell, rent or sub-license matter from the website
• Reproduce, duplicate, copy or otherwise exploit matter on this website for a commercial purpose
• Redistribute matter from this website

Acceptable use

• You must not use this website in any way which causes, or may cause damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
• You must not use this website to copy, store, send, transmit, publish, host, use or distribute any material which is linked to any spyware, computer virus, Trojan horse, rootkit, keystroke logger or other malicious computer software.
• You must not conduct any systematic or automated data collection activities on or in relation to this website.

Copyright Policy

The website content may not be reproduced partly or completely, without approval from Spectro. The matter on this website cannot be used in any inaccurate or unacceptable context.
We own the copyright and also the other creative property rights in all those works which appear on this website. It may include images, pictures, graphics, design, brochures, colours, etc. We can only permit you a non-exclusive license to recreate the works.

• For browsing our website
• As a hardcopy for reviewing the content. You cannot distribute, modify, upload or post any kind of information on our website unless if you don't possess our prior written consent

Our Logos and Trademarks

You cannot recreate or reuse our logos, product names, business names, trademarks, etc. without a written consent from us.

Hyper Linking Policy

Spectro does not oppose you to link directly to the information which is hosted on our website and no previous permission is necessary for that. But it is required that you inform us about any of the links provided on our website that you can be informed of any modifications or updates therein.

Disclaimers

All the information given on our website should be used only as a guide and should not be dependent upon. The information can be changed from time to time on our website. We do not sanction that the information is correct and Spectro is not responsible for any losses that may result from you if you rely on the information provided on this website.

All the services and work performed by Spectro is subject to our general Terms & Conditions. If there is any hardship in acquiring these from our website then you may please contact us.

We are thankful to you for visiting our website and that you found interest in our company. This website is managed by Spectro Analytical Labs Pvt. Limited. We are dedicated to make sure that we take good care of upholding your privacy and that you feel protected while you visit our website. Our privacy policy is intended to provide an outline of how your privacy is protected by Spectro and represents the information we may retain about you and also how we are using it.
Spectro maintains the privacy and security of the visitor's contacts for which they hold information.

What Information Do We Gather?

Generally, our website can be accessed and consulted by anyone without revealing any personal information. The information collected on our website may reach us in several ways like.

• When you willingly provide your contact information which may include name, mailing and billing information or any other, such information may be grasped on our database that can help us to manage our rapport with you more conveniently.
• When you enter www.spectro.in, then your IP address is collected automatically and is saved in our internet access logs.

Do We Share Your Information?

The information about our customers or clients, which gets collected, becomes a very important part of our business and Spectro does not sell it to others. We only share the personally identifiable information as mentioned below:

• Transferring the data to other Branches and Joint Venture Labs of Spectro. When a data is submitted on any of the websites of Spectro, we provide you the accurate consent to trans-border data transmission on that website.

How Do We Protect Your Information?

Spectro follows stringent security protocols to store and disclose the information received from you with the view to prevent unauthorized access.

Data Security

Spectro always takes relevant steps to make sure that your data is secure and you feel comfortable while visiting out website. We use firewalls in order to protect the transmitted information.

Please feel free to contact us in case you have any query about our privacy policy.